This
program has been designed to assist Dental Practice Managers to achieve
standards
of operational effectiveness and professional excellence through
understanding
the principles of practical business management. Upon completion of
this
course, the participant will be able to display competency in business
matters
that affects his/her overall professional success. The series
of
seminars will focus on the patient focused aspects of Practice
Management
including the soft skills, human resource management as well as the
financial
matters including the creation of a strategic business and marketing
plan
designed specifically for your office. Business Managers will acquire
the necessary
practical skills to help them to improve practice growth and
profitability with
confidence.
Session
1 - Business Office Effectiveness - Essentials for Practice Management
Participants
will learn the essential ingredients in effective practice management.
Participants will learn how to discover their own growth potential to
increase
the profitability of the practice and encourage patients to complete
recommended treatment.
Session2
& 3 - Two Day Human Resources Management – Hiring for Success and
Keeping the Good Ones
Hiring
the right person can be risky business and building your dream team
takes
time. The participants in this workshop will learn how to advertise,
interview and select the right employees. Employment issues such as
progressive
dismissal and termination of employees will be discussed along with
succession
strategies for dentists who are buying an existing practice.
Session 4 --– Financial Analysis and
Business Planning
The
participants will learn how to do a complete analysis of a practice
evaluation
and interpret what the numbers really mean. This will serve as a
starting
point to create the “ideal” practice through strategic business and
operational planning
Session 5 - How
to Create
Standard Daily Operating Policies and Protocols That Align with Your
Operating
Budget
Participants
will learn how to create and implement standard daily operating policies
and
procedures for their practice. This will include appointment scheduling
and cancellation policies, dental insurance, inventory control,
financial
policies and much more.
Session 6 - Marketing and
Advertising in Dentistry
Participants
will learn how to create a marketing plan based on analysis of patient
surveys,
statistical analysis and understanding consumer trends. They will learn
how to
target market and how to create the most marketing impact, even on a
strict
budget.
Session 7 - Consultative
Treatment Planning and Principles
of Customer Service in Dentistry
Excellence
in customer service doesn’t
happen by chance. It takes the full commitment of the leadership, a
sound
strategy and alignment of the people, processes, tools and technology to
provide a superior level of service that is sustainable in the long
term.
Tuition
- $1595.00 plus applicable
taxes
Become
a Dental Treatment Coordinator
This 5-day
course has been designed for
dental assistants, receptionists or auxilliary staff members as tools to
present the best possible dentistry to their patients. The objectives
are
to develop treatment planning and presentation skills that are clear,
concise
and allow patients to make informed decisions about their dentistry.
The
sessions will be interactive and include
practice sessions and a workbook. Action planning sessions will help to
develop your techniques and strategies in certain treatment presentation
situation.
Topics Covered
• Roles
and responsibilities of a Treatment Coordinator
• Tools
and jog aids, treatment planning sheets, coding and sequencing of
appointments
• How
to improve case acceptance
• Understanding
the
psychology of patient motivation
• Effective
Case Presentations
• Overcoming
prejudgments and breaking free of the insurance trap
• Close
the sale with confirmed appointments and a financial commitment
• How
to make financial arrangements
• Everything
you need to know about dealing with dental Insurance carriers
Tuition
- $795.00 plus applicable
taxes
Key Performance Indicators for Dental Practice Management Practical Strategies for Sustained Growth and Profitability
These programs have been designed to integrate practical business strategies with clinical excellence to help the dental practitioner create an ideal practice and achieve long term sustainable success, even through times of economic challenges. Each course addresses key practice performance indicators in dental practice management that will guide the user through the peaks and plateaus of the business of dentistry. It is a practical resource that will be valuable to dental professionals and practice managers alike. Emphasis is placed on monitoring the financial productivity of the dental practice and making the necessary adjustments to the management systems along the way. These concepts will help the dental practitioner to proactively manage his/her professional career and improve the overall quality of life. The information presented in each course will help the dental practitioner to grow his/her practice and make their practice value based instead of insurance driven. Good information and implementation of workable systems will provide the power to take control of the business side of dentistry.
Full One-Day Course
Leap Off the Business Plateau and Soar to New Heights A Three Step Approach to Grow Your Practice in a Challenging Economy
This fast paced seminar will engage every member of your dental team to develop and maintain committed patient relationship based on a three step approach: •Empower yourself •Empower your team •Empower your patients to accept treatment. You will leave this seminar ready to achieve case acceptance more effectively and more often. Learn to turn challenging conversations into patient educational opportunities and be prepared for tough questions with great answers. Change your practice paradigm from being insurance driven to being value based. Learn the emotional triggers that will motivate your patients to want the dentistry that they really need Elevate the status of your hygiene team, reduce no shows and short notice cancellations and increase the dentistry that is generated from your hygiene department. Burlington Dental Academy April 23, 2010
Full Five- Day Course
Become a Dental Treatment Coordinator
This five day course has been designed for dental assists, receptionist or auxiliary staff members. This course will help to develop treatment planning and presentation skills that are clear, concise and allow patients to make informed decision.
This session will be interactive and include practice sessions and a workbook. Action planning sessions will help to develop your techniques and strategies in all treatment presentation situations. Upon completion of this course, the Treatment Coordinator will be able to write a certification examination on line. Half Day Course
Key Performance Indicators in Dentistry Do It Yourself Practice Analysis
This course will identify the key performance indicators in dentistry and describe the importance of each. It will include a practice analysis exercise to identify the current status of the dental practice. This seminar will identify the type of information that is necessary for practice growth and examine where the areas of weakness occur such as; cancelled and missed appointments and open chair time. It will explore the relative causes and effects of overall practice performance and the relationship between revenue, expenses and earnings.
This course will address tough questions that dentists are faced with and provide some guidelines to making appropriate business decisions. Decide when it is time to add or reduce staff and analyze the overall effect on productivity. When is it time to move? Will it add value to the practice? Will purchasing equipment increase the value and how much revenue will be generated? The role of budgeting and forecasting will be discussed and implementation strategies will be introduced. Dates and Locations to be Announced Full Two-Day Course
Hiring for Success and Keeping the Good Ones Two Day Human Resources Management Course
Hiring the right person can be risky business and building your dream team takes time. This workshop will examine the legal aspects of interviewing, how to avoid questions that are human rights violations, how to terminate if necessary, progressive dismissal process, performance reviews and developing positive relationships based on trust and communication. Dates and Locations to be Announced Full One- Day Course
Business Office Effectiveness - Essentials for Practice Growth
Participants will learn how to break through the “no” barrier and how to motivate patients to accept treatment and keep appointments. Being prepared with great answers to tough questions will increase the level of case acceptance as an essential for practice growth. Dates and Locations to be Announced Full One- Day Course
Effective Communication Skills and Scripts for Every Team Member
Your internal messaging must be positive at every point of patient contact and consistently practiced. This course will demonstrate examples of positive phrasing that guides and directs the patients to understand the value of the services being provided, set and keep their appointments as well as pay their bills. Sample scripts will be provided for each member of the dental practice. This course may also be used to establish communications protocols within your practice and to train new staff members. Dates and Locations to be Announced Full One- Day Course
Marketing and Advertising in Dentistry
Participants will learn how to create a marketing plan based on analysis of patient surveys, statistical analysis and understanding consumer trends. They will learn how to target market and how to create the most marketing impact, even on a strict budget. Upon completion of this semester, the participants will have conducted their own research in order to create a unique marketing strategy that may be implemented immediately in their practice. Dates and Locations to be Announced Full One- Day Course
Strategic Business Systems for Increased Case Acceptance
The consultative treatment planning process will teach you how to connect with patients to determine needs and share information, how to reach agreement and resolve patient concerns. Action planning session will help to develop your techniques and strategies in certain treatment presentation situations Dates and Locations to be Announced Full One- Day Course
Recession Proof Your Practice – An Economic Stimulus for Your Practice
The participants will learn how to do a complete analysis of a practice evaluation and interpret what the numbers really mean. This will serve as a starting point to create the “ideal” practice through strategic business and operational planning. The participants will study a practice assessment to extract and interpret data that will be the basis of an operational plan. Financial benchmarks will be presented along with strategies on how to attain them Dates and Locations to be Announced Half- Day Course
How to Create Standard Daily Operating Policies and Protocols That Align with Your Operating Budget
Participants will learn how to create and implement standard daily operating policies and procedures for their practice. This will include appointment scheduling and cancellation policies, dental insurance, inventory control, financial policies and much more. Each participant will be encouraged to align his/her own personal budget goals with those of the practice.
This course will examine all aspects of the patient experience in the dental office by establishing policies and procedures that may be used as guidelines for training new staff members or rejuvenating the practices of existing staff. Every point of patient contact in the service cycle of dentistry will be developed into a practical policy statement and step by step protocol for easy implementation Dates and Locations to be Announced Half- Day Course
Turn Accounts Receivable into Accounts Received
As with any service, dentists deserve to receive fair reimbursement for their work. This course will present examples of collection systems that work to keep the accounts receivable within reasonable limits. It will examine methods of keeping accounts current and “receivable” by collecting payment at the time of service and following up on a regular basis. Discussion will centre on the need for current accounts receivable and avoiding delinquent accounts. This course will include discussion on the tools of technology that will assist the credit and collection process.
Having clear financial policies within your dental office will assist the patient in realizing the value of treatment by knowing what to expect. Financial arrangements need to be discussed and agreed to before treatment commences. Dental staff require direction and easy to follow systems. This course will provide guidelines as to writing and implementing payment plans and financial policies within your office. Sample letters and follow-up strategies will be included. Dates and Locations to be Announced Half- Day Course
Change Your Practice from Insurance Driven to Value Based
A dental practice that is reliant on insurance driven patients is most at risk in challenging economic times. Employers are cutting back on costs in every industry. Dental insurance benefits are usually the first to be cut in times of economic downturns. Don’t allow your practice to be controlled by the economy or by insurance companies. The dentist will be introduced to the concept of breaking free from the restrictions of dental insurance and to create a truly patient-centered practice. Verbal skills will be suggested to guide the patient toward a clear understanding of their insurance benefits and how to delegate the responsibility to an appropriate staff member. Dates and Locations to be Announced Full One- Day Course
How to Prepare Your Office for a Chartless Environment and Why You Should
This course will address why dental practices should change to a chartless environment and provide a strategy on how to do it successfully. The accuracy of diagnosis and treatment planning as well as case presentation has been immensely enhanced with today’s technology. The gap between case presentation and patient acceptance is greatly reduced. Electronic charting is not only an effective marketing tool but also a secure method of maintaining the diagnostic record according to optimal standards. Maintenance of patient records, storage and retrieval will be discussed in this course. Dates and Locations to be Announced Full One- Day Course
Five Star Customer Service in Dentistry
Sustainable practice growth begins with excellence in customer service and consistency of practice. This course will examine the true meaning of customer service and provide practical applications to provide the best possible customer service. Learn from examples of service demonstrated by five star hotels throughout the world. How do they implement customer service strategies and how do they make them stick.
What do patients expect and deserve in the dental experience? Creating value for the patient through informed decisions and treatment options will be the key to achieving and maintaining a solid patient base. If patients perceive value in their treatment they become marketing agents for the practice. Dates and Locations to be Announced Full One- Day Course
How to Implement a Team Performance Management System
Setting and maintaining goals is a continuous process requiring regular checkpoints along the way and make the necessary adjustments to steer a steady course toward business success. It is important to set goals that are specific, measurable, and attainable and time bound. This course will examine the process of setting goals and celebrating success at regular intervals. Involving the entire staff in the goal setting process is absolutely necessary to create a cooperative effort in achievement. This course will include exercises in goal setting for the entire team and methods of monitoring the progress. Dates and Locations to be Announced
All Continuing Education courses through Dental Office Consulting Services have received National Accreditation from the Academy of General Dentistry/PACE . Please check out the Seminars tab for more information. “Sandie Baillargeon, Dental Office Consulting Services has been designated an approved Program Provider of the Academy of General Dentistry. All formal CDE programs are accepted by the AGD for membership maintenance, Fellowship and Mastership credits.AGD Provider ID # 309115
