Dental Office Administration is used in dental schools across Canada.  Published by Nelson Canada, it has been designed to guide you through all aspects of dental office management.  This textbook has been designed to guide new and/or existing Dental Office Administrators through many of the complex issues that they will face, such as the changes in privacy laws, insurance adjudication, personnel performance issues, client relations, marketing and advertising and many other valuable topics.

Now Availalbe - On-Line Course - Become a Dental Receptionist

This two semester program will take employees who do not have a dental background and teach them all of the basics of working on the front line of busy dental offices.  This open source learning format allows you to learn at your own pace and at any time of the day or night.  Each lesson is followed by a learning evaluation to build your confidence every step of the way.

Tuition - $1,395.00 per person
Location: The comfort of your home or office
Dates: Anytime

How to Hire well & Fire Well

Hiring the right person can be risky business and firing even riskier. Building a dream team can become a nightmare if it is not done correctly. This, not to be missed seminar will examine the legal aspects of interviewing, hiring, termination, performance reviews and developing positive relationships with employees. Participants will be provided with vital information to enhance your human resources - your most valuable resource.

Mariana Bracic, from MBC Legal and Sandie Baillargeon, from Dental Office Consulting Services have teamed up to provide you with access to information that will profoundly change your view of how to hire and how to fire staff in your dental practice.

Tuition - $349.00 per person
Location: Image Dental Laboratory, 33 Quarry Ridge Road, Barrie, Ontario, L4M 7G1
Dates: Friday, June 7, 2013   9:00am - 4:00PM
DEADLINE FOR REGISTRATION : May 15, 2013

Full Five- Day Course
Become a Dental Treatment Coordinator

This 5-day course has been designed for dental assistants, receptionists or staff members as tools to present the best possible dentistry to their patients. The objectives are to develop treatment planning and presentation skills that are clear, concise and allow patients to make informed decisions about their dentistry. The sessions will be interactive and include practice sessions and a workbook. Action planning sessions will help to develop your techniques and strategies in certain treatment presentation situation.

Tuition - $995.00 plus applicable taxes
Location: Pow Dental Laboratory, 63 Ridgeway Circle, Woodstock, Ontario, N4V 1C9
Dates: March 1, 2, 22, 23, April 5, 2013
DEADLINE FOR REGISTRATION : February 18, 2013
Second Location: Image Dental Laboratory, 33 Quarry Ridge Road, Barrie, Ontario, L4M 7G1
Dates: May 17, 18 June 14, 15, 2013
DEADLINE FOR REGISTRATION : April 30, 2013

6 - day Course
Dental Practice Manager *Limited Enrolment
Register early to reserve your spot!!
Benefits of attendance - Increase your production, decrease your expenses and enjoy a more profitable practice.

This program has been designed to assist Dentists and Dental Practice Managers to achieve standards of operational effectiveness and professional excellence through practical business management strategies.

Upon completion of this course, the participant will be able to effectively increase the production of your practice and move your dental team to the next level. Business Managers will be confident in their abilities to guide and direct your dental team to grow your practice and implement sustainable strategies for continued success.

Session 1 - Business Office Effectiveness - Essentials for Practice Growth
Session 2 & 3 - Two Day Human Resources Management
- Hiring for Success and Keeping the Good Ones
- DISC Personality Profiling - Team Communications
Session 4 - Financial Analysis -Budgets and Benchmarks
Session 5 - Marketing and Advertising in Dentistry for Maximum Return on Investment
Session 6 - Consultative Treatment Coordination and Transformational Customer Service

Tuition - $1,795.00 plus HST
Location: Pow Dental Laboratory, 63 Ridgeway Circle, Woodstock, Ontario, N4V 1C9
Date: April 12, 13, 19, 20, May 10, 11, 2013

Location: Image Dental Laboratory, 33 Quarry Ridge Road, Barrie, Ontario, L4M 7G1
Dates: November 15, 16, 22, 23, 29, 2013