Now Available - On-Line Course - Become a Dental Receptionist

This two semester program will take employees who do not have a dental background and teach them all of the basics of working on the front line of busy dental offices.  This open source learning format allows you to learn at your own pace and at any time of the day or night.  Each lesson is followed by a learning evaluation to build your confidence every step of the way.

Tuition - $1,395.00 per person
Location: The comfort of your home or office
Dates: Anytime


What you Need to Know and What You Need to Do

Date and Location to be announced

There is a great deal of buzz in the dental community about what dental offices really need to know and what they need to do to be compliant with the requirements of the Ministry of Labour and the Occupational Health and Safety Act. This seminar will reduce the fear factor and provide you with the facts about what to expect from a Ministry of Labour inspection and how you can be prepared with your own Internal Responsibility System.

Enroll early as this is a popular course and attendance is limited.

What you will learn:

  • What to expect from a Ministry of Labour inspection
  • What are the penalties for non-compliance?
  • Do you need a Certified Health and Safety Representative or a Joint Health and Safety Committee
  • How to develop Health and Safety Programs
  • How to implement an anti-violence program
  • Accident and injury reporting
  • Pandemic planning
  • How to develop an emergency response plan
  • What are civil emergencies and business interruptions
  • Occupational Health and Safety Obligations ( under the Occupational Health and Safety Act/OHSA)  for Dental Practice Employers/Owners.
  • Key elements of the OHSA
  • Due diligence and reducing liability under the OHSA
  • Legislated roles and responsibilities of parties within a workplace ( Director, Owner, Employer, Supervisor, Employee, etc.)
  • Prevention of hazards and control measures

Download the brochure

Registration form

Location - Pow Laboratory, 63 Ridgeway Circle, Woodstock Ontario

Date:  July 19, 2013


Full Four - Day Course
Become a Dental Treatment Coordinator

This 5-day course has been designed for dental assistants, receptionists or staff members as tools to present the best possible dentistry to their patients. The objectives are to develop treatment planning and presentation skills that are clear, concise and allow patients to make informed decisions about their dentistry. The sessions will be interactive and include practice sessions and a workbook. Action planning sessions will help to develop your techniques and strategies in certain treatment presentation situation.

Tuition - $995.00 plus applicable taxes
Location: Pow Dental Laboratory, 63 Ridgeway Circle, Woodstock, Ontario, N4V 1C9
Dates: September 13, 14, 27, 28, 2013


5 - day Course
Dental Practice Manager
Register early to reserve your spot!!
Benefits of attendance - Increase your production, decrease your expenses and enjoy a more profitable practice.

This program has been designed to assist Dentists and Dental Practice Managers to achieve standards of operational effectiveness and professional excellence through practical business management strategies.

Upon completion of this course, the participant will be able to effectively increase the production of your practice and move your dental team to the next level. Business Managers will be confident in their abilities to guide and direct your dental team to grow your practice and implement sustainable strategies for continued success.

Session 1 - Business Office Effectiveness - Essentials for Practice Growth
Session 2 & 3 - Two Day Human Resources Management
- Hiring for Success and Keeping the Good Ones
- DISC Personality Profiling - Team Communications
Session 4 - Financial Analysis -Budgets and Benchmarks
Session 5 - Marketing and Advertising in Dentistry for Maximum Return on Investment
Session 6 - Consultative Treatment Coordination and Transformational Customer Service

Tuition - $1,795.00 plus HST

Two Locations available
Location: Pow Dental Laboratory, 63 Ridgeway Circle, Woodstock, Ontario, N4V 1C9
Dates: October 18, 19, 25, 26, 2013

Location: Image Dental Laboratory, 33 Quarry Ridge Road, Barrie, Ontario, L4M 7G1
Dates: November 15, 16, 22, 23, 29, 2013

How to Register - Call 905-336-7624 or fax 905-336-7938
or send an email to

DOCS Signature Programs

Dental Practice Management
Dental Treatment Coordinator
Human Resources Management
DISC Personality Profiling

See the seminars section for dates and locations.


Upcoming Seminars

Dental Treatment Coordinator

Dental Practice Manager

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How to Hire Well & Fire Well

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Patient Education

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